Shipping & Returns

Shipping Information

Time required for shipping varies per product. In most cases, products will be shipped within 3-5 business days. Shipping costs are included in all items destined for the continental United States. Items shipped outside the US will be charged a flat fee as determined by the seller.

Customs and Import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for any delays due to customs.

Returns & Exchanges

Wet Whiskers Fountains, at their discretion, may choose to accept returns and/or exchanges. Contact seller within 30 days of delivery for instructions. Ship items back within 45 days of receipt.

Cancellations are not accepted. Please contact seller if you have any problems with your order.

Because of the nature of these items, unless they arrive damaged or defective, seller can’t accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Items on sale

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value at the seller’s discretion.